"Her ability to balance high-level strategy with hands-on leadership makes her a valuable asset to any growing business or one seeking greater stability and team alignment."
Are you a small business owner stuck in the weeds—handling too much yourself, putting out fires, and unsure how to grow without burning out?
I partner with overwhelmed professionals like you to bring structure to your operations, clarity to your team, and space back into your calendar.
As a Fractional Chief Operating Officer (COO) and People Operations Partner, I help you document what matters, delegate with confidence, and build a business that runs smoothly—even when you’re not in the room.
I’m like the sunshine and rain that helps a lotus flower BLOOM—calm, intentional, and built to support your growth. 🪷
Get The Process Playbook for Small Business Owners Here!
This guide will show you how easy it is to get your processes documented so you can get the mundane, repetitive tasks off
your plate and free up your time
Heather Smockum, Founder and CEO
About me...
I'm Heather Smockum, a Certified Online Business Manager® and a Certified Human Resources Leader (CHRL), an unstoppable force driven by a passion for helping others! With more than 15 years of professional experience and an insatiable curiosity and drive to help you get it together. Whether it's guiding leaders, empowering teams, or handling projects with finesse, let me help you and your business be people-focused and process-oriented!
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Being an entrepreneur can be a lonely and sometimes scary venture. When you bring me on board as your Fractional COO & People Ops Partner, I'm with you on the ride. For the highs and lows, I've got your back!
How Can You Work with Lotus?
Business Optimization Audit
The Business Optimization Audit helps you gain clarity on what's holding your business back. Through a deep dive into your operations, I’ll uncover inefficiencies, prioritize the top issues, and provide high-level action plans to enhance efficiency and drive growth. This package is your roadmap to transforming your business with clear, actionable insights.
